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Fitness Solutions - F.A.Q.
 

Frequently Asked Questions

F.A.Q.


Who is Fitness Solutions?
Do I pay sales tax?
Can I see your products in stores?
How does delivery work?
How long does it take to get to me?
Do I have to be home to accept delivery?
When will my order be delivered?
How will I know when my unit is being delivered?
Will the driver bring the unit to my garage?
Who services the unit should it need repairs in the future?
Is my warranty transferable?
Is my warranty valid outside of the United States?
Are the warranties valid in a gym, school, or office building?
Do you ship to Alaska or Hawaii?
Do you ship outside the United States?

Q: Who is Fitness Solutions?


A: Fitness Solutions is a direct source for used commercial Fitness Equipment. We have a 50,000  square foot warehouse full of gym equipment located in Oklahoma.   If you are looking for gym equipment at an affordable price, we are your #1 choice. We feature brands found in Health Clubs like Precor, Life Fitness, Cybex and more. Anything you can find in a gym, we sell. Our Sales Staff offers free fitness consultations if you want us to help you pick the right piece or package of equipment. If your looking for a piece of equipment for your home or opening a full size health club we can cater to your needs.   We have accumulated 100's of referrals from past customers which we are always glad to give you upon request. Our owners are former club owners and go out of their way to make your experience with used equipment a great one.

Q: Do I pay sales tax?


A: We do not charge you any sales tax unless you are picking up or having your unit shipped inside the state of Oklahoma.

Q: Can I see your products in stores?


A: Our fitness equipment is available online or you may view our products directly at warehouse in Oklahoma. If you wish to come into our warehouse, please call 1-866-273-8328 and ask our sales staff for an appointment to view our products in person. Since some of our products are directly shipped from certain manufacturer's, not all products are available to view.

Q: How does delivery work?


A: Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery. Depending on what delivery method you chose, it's a good idea to have someone available to help you with your delivery. We partner with many nationwide freight carriers such as Fed Ex Freight, R+L Carriers, and Estes Express. These carriers are the same companies that are used by big box retailers such as Wal-Mart.com or Amazon.com.

Q: How long does it take to get to me?


A: Generally deliveries will be made within 10-20 business days. If you live in a remote area or if you chose an upgraded delivery option, delivery may take an additional week. All delivery dates are approximate and we always send out a tracking # when your order ships. Our sales staff is also available for you to contact via phone or email if want to get a direct update on your order. From time to time, a back order on a  product may cause a delay in shipment. We remind our customers you are purchasing a large piece of Remanufactured or Refurbished Fitness equipment and shipping generally takes longer than a smaller items shipped through Fed Ex or USPS. Our #1 Priority is always quality and it cannot be compromised to expedite your order, especially on Remanufactured or Refurbished Equipment.

Q: Do I have to be home to accept delivery?


A: Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the curb into your home. You also need to inspect the item for any shipping damage and if deemed serious damage (ie machine was dropped, frame bent), refuse delivery. If item has minor cosmetic damage, freight bill needs to be noted and we will send out replacement parts and set up and necessary repairs.

Q: When will my order be delivered?


A: Deliveries are made Monday - Friday, typically between 9am and 5pm. In some areas, the delivery agent may only come into your area on certain days of the week, but they will call you prior to delivery to arrange the day and delivery window.

Q: How will I know when my unit is being delivered?


A: Our delivery agent will call you in advance (usually 24 hours) to schedule a day and window of time for your delivery. Also, you will have an email tracking # and toll free 888# to contact the shipping company to check status of your order. Many freight carriers also have online tracking to trace and order and check estimated delivery date.

Q: Will the driver bring the unit into my garage?


A: By the letter of the shipping agreement, the answer is no, if you order curbside delivery you will be responsible to bring the unit from the truck into the area you choose. Many times, the driver will help you bring the unit into the garage or threshold of the home as courtesy, but there is no guarantee as we are partnering with 3rd party shippers.

Q:Who services my unit should it need repairs in the future?


A: We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department, they will trouble shoot your issue over the phone. If we can mail an interchangable part we will. If the service issue is more severe, we will dispatch a service tech to your home to service your unit.

Q:Is my warranty transferable?


A: Like most manufactures our warranty is not transferable, it is valid only valid for the original purchaser.

Q: Is my warranty valid outside of the United States?


A:No, our warranties are only valid inside of the 48 states of the U.S. (we will provide parts support to Alaska and Hawaii; you are responsible for UPS charges).

Q: Are the warranties valid in a gym, school, or office building?


A: Commercial Warranties are included in purchases from Fitness Solutions, however, they have limitations. This is because commercial settings (businesses, condo or apartment communities, gyms) have much higher usage than a home setting. When placing your order, our sales staff will specifically explain your warranty to you.

Q: Do you ship to Alaska or Hawaii?


A: We do ship to Alaska or Hawaii and we can also arrange to ship to a freight forwarder for you. We do have limited service techs in Alaska or Hawaii but we will provide parts support during your warranty period; you will just be responsible for shipping charges.

Q: Do you ship to outside the United States?


A: Yes! We do ship to anywhere in the world, however, Foreign customers are responsible for any duties and customs documents.  Larger shipments will go out in 20 or 40 ft containers

 
 

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