Fitness Solutions

Company Policies

Fitness Solutions is extremely dedicated to customer support. We encourage you to always call about today's sale price on our fitness equipment. We also want to offer you information to help you with your purchase and enjoyment of your fitness equipment. If you don't find what you're looking for here, we encourage you to call or email our sales staff who will be delighted to help you with any of your questions regarding a product, placing an order, or assisting with a current order.

Call 1-866-273-8328  or email us here. 
Sales Hours: Mon-Sun 8am-5pm CST (Please Leave Message After Hours)

We Accept all Major Credit Cards, Checks and Cash

Fitness Solutions is committed to providing a high level of customer service. We want to provide information needed to help you with the enjoyment of your elliptical trainer or treadmill. If you have a question about an already placed order or shipping status please email or call our customer service team who will be happy to help you with any of your questions. Also, please refer to our FAQ page for most commonly asked questions.
Customer Service Contact Info:
Customer Service Hours: Mon-Sun 9am-5pm CST

If you have a product that needs service,  Fitness Solutions will be happy to provide you with any service either directly through us or the manufacturer certified service techs in your area.  We are always glad to help you find the fastest and least expensive solution to your service request. We want you to be enjoying your top-notch piece of fitness equipment with as little service interruptions as possible. 

Also please note that if your product needs service during your  warranty period, we are obligated to provide you with in-home parts and labor service in an expedited manner. You are also required to accept this service and allow our service technicians to repair your machine.

Standard Curbside Delivery! Curbside delivery is the typically the fastest delivery option. The freight company will remove the equipment from their truck and place it on your property. You will need to bring the unit into your home so it's a good idea to have someone available to help you carry it in. 

Once your piece of fitness equipment has shipped, we'll send you an email that contains your invoice and instructions on how to reach us if needed or if you prefer give us a call toll-free at 1-866-273-8328 for current shipment status. Prior to delivery, you will be contacted by one of our select freight partners to arrange a convenient delivery time. Please note that, due to the high value of the products we ship, we require you to be home to receive, inspect and sign for your equipment. This is as much for your protection as for ours. 

Once your fitness equipment has shipped, you will an receive an automatic email that you can track your shipment with on-line using your order number and zip code. You can also call us to check on the status of your order. You will also be contacted by one of our select freight partners to arrange a convenient delivery time. 

When you receive your delivery, you must inspect the item for an apparent damage. If the damage appears to be small or cosmetic, accept the delivery. You always have free in home labor on all Fitness Solutions  products and we will quickly arrange for your identical part to be replaced in your home. If the item has excessive damage, then you should refuse the shipment completely. Most freight carriers will have you sign-off after inspecting the package. In this event, please contact us immediately and we will expedite an identical order. Finally, if you discover damage to your product after opening the packaging it will most likely to be late to file a claim with shipping company and you will be responsible at that point for any damages.  We will try and file a claim but with recent experience the freight companies will not honor any claims that are not notated on original drivers copies of bill of lading.  Make sure damages are noted on all copies of bill of lading if you accept shipment.  We cant express enough how important it is to inspect the unit and take your time doing so before signing off with freight company.  Once damages are notated we will file a claim and the shipping company will determine if the damage was indeed from the delivery and is obligated to replace the item if there is excessive damage. 
Fitness Solutions has a 100% price match guarantee in the rare occurrence you find a lower price on the exact same product.

After you place an order, you receive an invoice that you must sign and fax back us or if purchasing online check the “terms of agreement” box during checkout. By doing this you have confirmed that you have read and agreed to our stated policies. 

Remanufactured, Refurbished, Cleaned and Serviced, and Demo pieces of fitness equipment are not eligible for return. These items are sold as-is and  Fitness Solutions will make every accommodation to repair or in rare cases replace a machine in the unlikely occurrence there is a problem during the first 30 days. Customer must notate any minor damages, scuffs, scrapes on freight bill upon receiving item to be eligible for replacement parts. In this scenario, minor cosmetic damage replacement parts will be sent out via Fitness Solutions for customer to replace. Most cosmetic covers are interchangeable, do not affect the enjoyment of the machine, and can changed with a screwdriver. In a rare occurrence major damage is evident, customer must refuse delivery if they see something major such as a bent frame or dropped shipment. In this case, shipper will send item back to our warehouse and we will then send out a replacement unit. If customer accepts delivery and does not make any notations on freight bill to shipper,  Fitness Solutions is not liable for any warranty issues or replacement parts as a result of shipping. Customer assumes item(s) is acceptable and cannot make a warranty claim since notation was not made on freight bill. If for any reason the Equipment is returned (not applicable if item is refused upon delivery) to  Fitness Solutions, Customer agrees to pay Fitness Solutions (a) restocking fee of 20% of the sales price of the specific item, and (b) all shipping charges, including return shipping costs. In the unlikely occurrence an order is canceled before it's shipped, a 20% restocking fee will be applied to all orders. If a customer refuses a delivery for any reason a 20% restocking fee will be applied. Any deposit made on an order is non-refundable if the customer cancels after the same business day. Fitness Solutions will make every attempt to accommodate the customer to avoid a cancellation. 

In no event shall Fitness Solutions be liable to any customer or any third party for any damages whatsoever, including but not limited to bodily injury, property damage, lost profits, lost savings, or any other incidental or consequential damages arising out of the sale, use or inability to use the equipment. Actual standard warranty period is 3 months labor 6 months parts for home use and 45 days labor and 3 months parts for commercial use unless notated different on invoice.

Warranty starts from day order is shipped no exceptions. This is done to streamline warranty dates. Warranty includes issues that were of no fault of customers and were from regular usage. Warranty does not cover any related issues from shipping damage unless they were clearly notated on the initial freight bill. Warranty does not cover misuse or neglect, dis-assembling machine to fit in room, or any self-inflicted warranty issue.  Fitness Solutions advises to test machine initially before any dis-assembly, Televisions, music player, radios, and heart rate hand grip issues are also not covered under any warranty.  

Fitness Solutions is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. 

Fitness Solutions is a top seller of online fitness equipment across the internet. As you browse around our Web Site, we collect no personal information. We only require personal information when you place an order. When you place an order, we require your name, billing and shipping information, credit card information and e-mail address as necessary to conduct business. We will keep your information in case of a product issue or defect, but we will never sell or send out your information to a third party. We always respect and are committed to protecting your privacy.